With more than 150 resorts and destinations across the U.S. and Canada, Life Time, Inc. needed a fitness management solution that could handle their current volume and still scale for growth. They selected Exerp to streamline their operations and integrate with a variety of other applications.
We caught up with Jeff Zwiefel, Executive Vice President and COO, and RJ Singh, Executive Vice President and CIO to learn more about how they made the decision to choose Exerp and what their experience has been.
Why did you decide to work with Exerp? What problem were you looking to solve; or what solution were you looking to incorporate?
Life Time sought to advance its former club scheduling solution to further support:
• Elevating both the member and team member experience, future growth and optimized operations.
• Providing additional flexibility and agility to accommodate business innovations.
• Meeting scheduling and booking requirements across all club programming areas: group fitness,
personal training, nutrition coaching, aquatics, racquet sports, child care and kids camps.
• Enabling centralized management of all clubs, while accommodating varying offerings and amenities by club, where applicable.
• Offering a robust API with the ability to support integrations with other applications.
The Exerp solution addressed these business requirements and, importantly, their team helped to minimize risks during the project implementation phase.
What are the benefits to your business as a result of this relationship?
One of our objectives was to optimize our operations. In keeping with this, Exerp has allowed us to simplify our IT architecture, automate manual processes and empower our staff with more intuitive and mobile solutions.
What are the benefits to your members as a result of this relationship?
Life Time membership has been enhanced even further with more self-service capabilities — such as advanced class reservations — automated notifications and personalized experiences both inside our clubs and at-home.
Have you been pleasantly surprised by working with Exerp in any way?
We’ve been very pleased with Exerp’s customer support and consulting services. The Exerp team is highly accessible, transparent
and flexible on everything from training to technology development to exploring new, enhanced features that align with our member experience objectives.
What else can you tell other club owners about the benefits of working with Exerp?
Beyond the previous benefits mentioned, another key factor is the total cost of ownership of a club’s management Exerp brings an advantage in reducing TCO given the operational efficiencies they deliver, coupled with the fact they do not add on transaction fees within their license cost model.