SATS Elixia Combines Growth with Agility

The Challenge

Members expect the latest and best technology experience, but every change can have wide-ranging and unexpected consequences. If you miss them at the beginning, things can unravel quickly and become a drag on growth and the member experience.


Before taking on his role at SATS Elixia, CIO Arvid Johannson worked for seven years helping a German supermarket chain expand across Sweden. It was a journey that shaped Arvid’s perspective on how IT can be mission-critical when it comes to expanding. When evaluating partners, he selected Exerp because of their experience and track record of successful implementations.

“When you’re a chain business, you need standard IT systems and protocols across the organization. When you make changes in the system, you need to think ahead to the implications on each individual store and each individual customer in order for the changes to be successful.”

Arvid Johansson, CIO, SATS Elixia (2015)